Industries

Sector Specialists, Not Generalists With a Template

Eight industry practices with the pain points, compliance load, and metrics of your sector already mapped.

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8 industry practices · 180+ enterprise customers · 18 countries supported

Industry performance dashboard across sectors

8 industry practices

Compliance-ready delivery

Operations sectors

Manufacturing, Logistics and Construction

Planning, cost control, and asset performance rebuilt on Dynamics 365 with real-time margin visibility.

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8 industry practices · 180+ enterprise customers · 18 countries supported

Regulated sectors

BFSI, Government, Healthcare and Education

Auditable case management, data residency, and automated onboarding under strict regulatory oversight.

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8 industry practices · 180+ enterprise customers · 18 countries supported

Trusted by 180+ enterprises across 18 countries

Microsoft Solutions Partner

ISO 27001 · ISO 9001 · CMMI Level 3

Industries

Industry Solutions, Not Generic Templates

Sector specialists who already know the pain points, the compliance load, and the metrics your board tracks.

Manufacturing

Pain points: Fragmented planning, unreliable BOM data, unplanned downtime.
Our approach: Unified F&O planning model, shop-floor integration, IoT-fed maintenance triggers.
Microsoft products: D365 Supply Chain, Power BI, Azure IoT, Fabric

OEE +11 pts · inventory cost −17%

Discuss Manufacturing

Retail

Pain points: Disconnected channels, stock-outs, thin customer insight.
Our approach: Unified commerce data model, demand forecasting, loyalty-driven personalisation.
Microsoft products: D365 Commerce, Customer Insights, Power BI

Stock-outs −24% · repeat purchase +18%

Discuss Retail

Healthcare

Pain points: Patient data silos, compliance load, high administrative effort.
Our approach: Consent-aware data model, automated documentation, service-desk modernisation.
Microsoft products: D365 CE, Power Platform, Azure Health Data, Copilot

Admin time −30% · audit findings cleared

Discuss Healthcare

Construction

Pain points: Project cost leakage, subcontractor sprawl, late WIP visibility.
Our approach: Project operations model with progress billing and real-time cost-to-complete.
Microsoft products: D365 Project Operations, Finance, Power BI

Cost overruns −21% · billing cycle 2x faster

Discuss Construction

Logistics

Pain points: Manual dispatch, poor track-and-trace, margin blind spots.
Our approach: Warehouse and transport automation with lane-level profitability analytics.
Microsoft products: D365 Supply Chain, Azure Integration, Fabric

On-time delivery 96% · dispatch effort −35%

Discuss Logistics

BFSI

Pain points: Legacy core integration, KYC friction, strict audit expectations.
Our approach: API-first integration layer, automated onboarding, controlled reporting estate.
Microsoft products: D365 CE, Azure API Management, Power Automate

Onboarding 5 days → 8 hours

Discuss BFSI

Government

Pain points: Paper-based workflows, procurement transparency, data residency rules.
Our approach: Case-managed citizen services with regional data residency and full audit trails.
Microsoft products: Power Platform, D365 Customer Service, Azure Gov

Case cycle time −40% · 100% audit traceability

Discuss Government

Education

Pain points: Disjointed student lifecycle, manual reporting, low staff capacity.
Our approach: Student engagement hub plus automated reporting and self-service portals.
Microsoft products: D365 CE, Power Pages, Power BI, Copilot

Enrolment admin −45% · retention insight in-week

Discuss Education

Delivery Methodology

One Framework, Eight Phases, Every Engagement

Discover → Assess → Design → Build → Deploy → Train → Support → Optimize. Each phase has named activities, deliverables, a timeline, and a benefit you can hold us to.

01Discover
02Assess
03Design
04Build
05Deploy
06Train
07Support
08Optimize

Discover

Activities: Stakeholder interviews, process walkthroughs, systems inventory.
Deliverables: Current-state map, scope charter, risk register.
Timeline: 1–2 weeks

Scope agreed before spend — no discovery-by-invoice.

Assess

Activities: Fit-gap analysis, data-quality profiling, licensing review.
Deliverables: Fit-gap log, business case, licence plan.
Timeline: 1–2 weeks

Costs and effort quantified with evidence, not estimates.

Design

Activities: Fit-to-standard workshops, solution and integration architecture.
Deliverables: Solution blueprint, data-migration strategy, test approach.
Timeline: 2–4 weeks

Standard-first design keeps upgrade paths and TCO clean.

Build

Activities: Configuration, extensions, integrations, iterative sprint demos.
Deliverables: Configured environments, extension code, migration scripts.
Timeline: 6–12 weeks

Fortnightly demos mean no surprises at UAT.

Deploy

Activities: UAT, performance testing, cutover rehearsal, go/no-go gate.
Deliverables: Cutover runbook, signed UAT, go-live decision pack.
Timeline: 2–4 weeks

Rehearsed cutover protects the committed production date.

Train

Activities: Role-based training, super-user coaching, knowledge base build.
Deliverables: Training curriculum, quick guides, adoption baseline.
Timeline: 2–3 weeks

Users are productive from day one, not month three.

Support

Activities: Hypercare, incident triage, release governance, SLA reporting.
Deliverables: Support model, SLA dashboard, enhancement backlog.
Timeline: 4–8 weeks, then steady state

99.5% SLA with P1 response under 30 minutes.

Optimize

Activities: Value reviews, automation and Copilot opportunities, roadmap refresh.
Deliverables: Benefit realisation report, optimisation roadmap.
Timeline: Quarterly

The investment keeps compounding after go-live.

Case Studies

Programs, Numbers, and the People Who Signed Them Off

Challenge, solution, technologies, duration, outcomes, and ROI — with a downloadable PDF for your internal business case.

Automated production line inside a global manufacturing plant

Manufacturing · 6 plants, 3 continents

Global industrial manufacturer

Challenge: Four disconnected ERPs, month-end close taking nine days, and no reliable view of plant-level margin or inventory.

Solution delivered: Single Dynamics 365 Finance & Supply Chain template rolled out plant by plant, with master-data governance and a Fabric-based analytics estate.

D365 Finance
D365 Supply Chain
Microsoft Fabric
Power BI
Azure Integration

“Myrmetics ran the program like an owner, not a vendor. Every wave went live on the committed date.”

— Group CIO, Global industrial manufacturer

Duration: 11 months (4 waves)

Business outcomes

Month-end close reduced from 9 days to 4
Inventory carrying cost down 17%
One planning model across all six plants

ROI: 3.1x return in 24 months · payback in 14 months

Read full case study Download PDF

Financial services team reviewing digital onboarding dashboards

BFSI · 2.4M customers

Regional financial services group

Challenge: Customer onboarding took five days across three systems, with manual KYC checks and no audit-ready trail.

Solution delivered: Dynamics 365 Customer Engagement with an API-first integration layer to the core banking platform and automated document intelligence for KYC.