Our Services

Four Connected Practices, One Delivery Standard

Technology, people, and process advance together — with a single accountable partner across every region you operate in.

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180+ enterprises · 240+ D365 implementations · 18 countries

Enterprise delivery dashboard across four Myrmetics practices

Microsoft Certified

150+ programs delivered

Platform & talent together

ERP Programs, Staffed and Governed End to End

Dynamics 365 rollouts paired with the engineers, analysts, and change leads needed to keep them adopted after go-live.

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180+ enterprises · 240+ D365 implementations · 18 countries

Global coverage

Delivery Pods in 10+ Countries, 24/7 Coverage

Nearshore and offshore pods aligned to your working hours, governed under one delivery standard and one contract.

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180+ enterprises · 240+ D365 implementations · 18 countries

Map of Myrmetics global delivery coverage

Trusted by 180+ enterprises across 18 countries

Microsoft Solutions Partner

ISO 27001 · ISO 9001 · CMMI Level 3

What We Deliver

Four Practices, Each Tied to a Business Problem

Every practice states the challenge it solves, the outcome you should expect, the Microsoft technologies involved, and how we implement it.

Microsoft Dynamics

Business challenge: Legacy or fragmented ERP/CRM estates that slow the close, hide margin, and can't support new entities or markets.
Expected outcomes: Faster close, unified planning, on-time go-lives, adoption that holds after hypercare.
Industry applicability: Manufacturing · Logistics · BFSI · Construction · Retail
Microsoft technologies: D365 Finance, Supply Chain, Business Central, CE, Sales, Customer Service, Field Service
Implementation approach: Fit-to-standard workshops, wave-based rollout, rehearsed cutover, SLA-backed support.

94% of go-lives delivered on the committed date

Talk to a Dynamics Expert Service details

Manpower Staffing

Business challenge: Critical Microsoft and data roles that hiring cycles can't fill fast enough, stalling live programs.
Expected outcomes: Roles filled in days, delivery velocity protected, no long-term headcount commitment.
Industry applicability: All sectors · heaviest in BFSI, retail and manufacturing
Microsoft technologies: D365 functional & technical, Power Platform, Azure, Fabric, Power BI
Implementation approach: Vetted shortlists in 72 hours, pod-based mobilisation with a named lead and delivery rituals.

9-day average mobilisation · 40,000+ vetted network

Hire Microsoft Consultants Service details

Consulting Services

Business challenge: Transformation roadmaps that never convert into delivered outcomes, and processes automated before they are fixed.
Expected outcomes: Lower run cost, sequenced roadmap, measurable adoption, defensible business cases.
Industry applicability: Government · Healthcare · Education · Financial services
Microsoft technologies: Power Platform, Power BI, Fabric, Copilot, process mining
Implementation approach: Assess → re-engineer → automate, with benefit tracking owned through execution.

Up to 28% lower run cost after process redesign

Schedule Discovery Workshop Service details

Product — OpsGrid

Business challenge: Program status, bench utilisation, and margin living in week-old spreadsheets across regions.
Expected outcomes: Same-day delivery signals, utilisation control, forecast accuracy, board-ready reporting.
Industry applicability: Multi-region enterprises and services organisations
Microsoft technologies: Native D365 connectors, Power BI embedded, Azure, Fabric
Implementation approach: Connect governed sources, calibrate to your delivery model, operate in under 30 days.

35+ enterprise programs governed on OpsGrid

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Microsoft Expertise

Depth Across the Entire Microsoft Business Applications Stack

Each capability comes with the implementation methodology we use and the business outcome our clients measure.

Dynamics 365

Dynamics 365 Finance

Multi-entity finance, consolidation, statutory and tax compliance.

Methodology: Fit-to-standard workshops → chart of accounts redesign → parallel-run close → phased entity cutover.

Business outcome: Month-end close cut from 9 to 4 days with audit-ready controls.

Talk to a Dynamics expert

Dynamics 365

Supply Chain Management

Planning, warehousing, procurement and manufacturing execution.

Methodology: Value-stream mapping → master-data cleanse → planning optimisation pilot → site-by-site rollout.

Business outcome: Inventory carrying cost down 17%; on-time-in-full up to 96%.

Talk to a Dynamics expert

Dynamics 365

Business Central

Fast-moving mid-market ERP for finance, sales, inventory and projects.

Methodology: Rapid-start template → 14-week core scope → extension-only customisation → hypercare.

Business outcome: Go-live in 14 weeks at roughly 40% of tier-1 ERP program cost.

Talk to a Dynamics expert

Dynamics 365

Customer Engagement (CE)

Unified customer data model across marketing, sales and service.

Methodology: Journey mapping → unified data model → guided-process configuration → adoption sprints.

Business outcome: Single customer record across 6 channels; 31% faster case handling.

Talk to a Dynamics expert

Dynamics 365

Sales

Pipeline discipline, forecasting accuracy and seller productivity.

Methodology: Sales-process baseline → stage-gate configuration → forecast model → Copilot-assisted selling.

Business outcome: Forecast accuracy improved 22 points; 3.5 hours/week saved per seller.

Talk to a Dynamics expert

Dynamics 365

Customer Service

Omnichannel case management, SLAs and self-service portals.

Methodology: Case taxonomy design → routing and SLA rules → knowledge base build → agent enablement.

Business outcome: First-contact resolution up 28%; 40% of volume deflected to self-service.

Talk to a Dynamics expert

Dynamics 365

Field Service

Scheduling, mobile technicians, assets and preventive maintenance.

Methodology: Work-order model → resource-scheduling optimisation → mobile offline pilot → fleet rollout.

Business outcome: Technician utilisation up 19%; repeat visits reduced by a quarter.

Talk to a Dynamics expert

Platform

Power Platform

Low-code apps, automation and governed citizen development.

Methodology: Use-case triage → centre-of-excellence setup → environment/DLP governance → app factory.

Business outcome: 60+ manual processes retired; delivery of new apps in days.

Talk to a Microsoft expert

Data & BI

Power BI

Executive, operational and financial reporting with one semantic model.

Methodology: KPI definition workshops → semantic model → certified datasets → self-service enablement.

Business outcome: Reporting effort down 70%; one agreed version of performance truth.

Talk to a Microsoft expert

AI & Automation

Microsoft Copilot

Copilot in Dynamics 365, Microsoft 365 and custom Copilot agents.

Methodology: Value-case shortlist → data readiness and permissions review → pilot cohort → scaled rollout.

Business outcome: Documented 20–30% task-time reduction in targeted roles.

Talk to a Microsoft expert

Data & BI

Microsoft Fabric

Lakehouse, real-time analytics and unified enterprise data estate.

Methodology: Data-estate assessment → medallion architecture → pipeline migration → governance model.

Business outcome: One analytics estate replacing 4 siloed warehouses; lower run cost.

Talk to a Microsoft expert

Platform

Azure Integration

APIs, Logic Apps, Service Bus and hybrid landing zones.

Methodology: Integration inventory → landing-zone design → API-first patterns → observability baseline.

Business outcome: Interface failures down 80% with full end-to-end traceability.

Talk to a Microsoft expert

AI & Automation

Agentic workflows, document intelligence and predictive models.

Methodology: Process mining → automation backlog → agent design with human-in-the-loop → benefit tracking.

Business outcome: Up to 45% of high-volume back-office effort automated.

Talk to a Microsoft expert

Every engagement is delivered by Microsoft-certified consultants under one delivery framework — Discover, Assess, Design, Build, Deploy, Train, Support, Optimize.

Schedule a Discovery Workshop

Delivery Methodology

One Framework, Eight Phases, Every Engagement

Discover → Assess → Design → Build → Deploy → Train → Support → Optimize. Each phase has named activities, deliverables, a timeline, and a benefit you can hold us to.

01Discover
02Assess
03Design
04Build
05Deploy
06Train
07Support
08Optimize

Discover

Activities: Stakeholder interviews, process walkthroughs, systems inventory.
Deliverables: Current-state map, scope charter, risk register.
Timeline: 1–2 weeks

Scope agreed before spend — no discovery-by-invoice.

Assess

Activities: Fit-gap analysis, data-quality profiling, licensing review.
Deliverables: Fit-gap log, business case, licence plan.
Timeline: 1–2 weeks

Costs and effort quantified with evidence, not estimates.

Design

Activities: Fit-to-standard workshops, solution and integration architecture.
Deliverables: Solution blueprint, data-migration strategy, test approach.
Timeline: 2–4 weeks

Standard-first design keeps upgrade paths and TCO clean.

Build

Activities: Configuration, extensions, integrations, iterative sprint demos.
Deliverables: Configured environments, extension code, migration scripts.
Timeline: 6–12 weeks

Fortnightly demos mean no surprises at UAT.

Deploy

Activities: UAT, performance testing, cutover rehearsal, go/no-go gate.
Deliverables: Cutover runbook, signed UAT, go-live decision pack.
Timeline: 2–4 weeks

Rehearsed cutover protects the committed production date.

Train

Activities: Role-based training, super-user coaching, knowledge base build.
Deliverables: Training curriculum, quick guides, adoption baseline.
Timeline: 2–3 weeks

Users are productive from day one, not month three.

Support

Activities: Hypercare, incident triage, release governance, SLA reporting.
Deliverables: Support model, SLA dashboard, enhancement backlog.
Timeline: 4–8 weeks, then steady state

99.5% SLA with P1 response under 30 minutes.

Optimize

Activities: Value reviews, automation and Copilot opportunities, roadmap refresh.
Deliverables: Benefit realisation report, optimisation roadmap.
Timeline: Quarterly

The investment keeps compounding after go-live.

Industries

Industry Solutions, Not Generic Templates

Sector specialists who already know the pain points, the compliance load, and the metrics your board tracks.

Manufacturing

Pain points: Fragmented planning, unreliable BOM data, unplanned downtime.
Our approach: Unified F&O planning model, shop-floor integration, IoT-fed maintenance triggers.
Microsoft products: D365 Supply Chain, Power BI, Azure IoT, Fabric

OEE +11 pts · inventory cost −17%

Discuss Manufacturing

Retail

Pain points: Disconnected channels, stock-outs, thin customer insight.
Our approach: Unified commerce data model, demand forecasting, loyalty-driven personalisation.
Microsoft products: D365 Commerce, Customer Insights, Power BI

Stock-outs −24% · repeat purchase +18%

Discuss Retail

Healthcare

Pain points: Patient data silos, compliance load, high administrative effort.
Our approach: Consent-aware data model, automated documentation, service-desk modernisation.
Microsoft products: D365 CE, Power Platform, Azure Health Data, Copilot

Admin time −30% · audit findings cleared

Discuss Healthcare

Construction

Pain points: Project cost leakage, subcontractor sprawl, late WIP visibility.
Our approach: Project operations model with progress billing and real-time cost-to-complete.
Microsoft products: D365 Project Operations, Finance, Power BI

Cost overruns −21% · billing cycle 2x faster

Discuss Construction

See all eight industries

Case Studies

Programs, Numbers, and the People Who Signed Them Off

Challenge, solution, technologies, duration, outcomes, and ROI — with a downloadable PDF for your internal business case.

Automated production line inside a global manufacturing plant

Manufacturing · 6 plants, 3 continents

Global industrial manufacturer

Challenge: Four disconnected ERPs, month-end close taking nine days, and no reliable view of plant-level margin or inventory.

Solution delivered: Single Dynamics 365 Finance & Supply Chain template rolled out plant by plant, with master-data governance and a Fabric-based analytics estate.

D365 Finance
D365 Supply Chain
Microsoft Fabric
Power BI
Azure Integration

“Myrmetics ran the program like an owner, not a vendor. Every wave went live on the committed date.”

— Group CIO, Global industrial manufacturer

Duration: 11 months (4 waves)

Business outcomes

Month-end close reduced from 9 days to 4
Inventory carrying cost down 17%
One planning model across all six plants

ROI: 3.1x return in 24 months · payback in 14 months

Read full case study Download PDF

Financial services team reviewing digital onboarding dashboards

BFSI · 2.4M customers

Regional financial services group

Challenge: Customer onboarding took five days across three systems, with manual KYC checks and no audit-ready trail.

Solution delivered: Dynamics 365 Customer Engagement with an API-first integration layer to the core banking platform and automated document intelligence for KYC.

D365 Customer Engagement
Power Automate
Azure API Management
AI Document Intelligence

“The compliance team signed off first time. That has never happened on a platform program here.”

— Chief Operating Officer, Regional financial services group

Duration: 7 months

Business outcomes

Onboarding cut from 5 days to 8 hours
Manual KYC effort reduced 62%
Full audit traceability across every application

ROI: 2.4x return in 18 months

Read full case study Download PDF

View all case studies

Why Myrmetics

Eight Reasons Enterprises Keep Us for the Long Run

Not positioning statements — each one is backed by a number you can hold us to.

Microsoft-First Approach

Standard-first Dynamics 365, Power Platform, and Azure architecture that protects upgrade paths and TCO.

240+ Dynamics 365 implementations

Industry Specialists

Sector practices for manufacturing, retail, healthcare, construction, logistics, BFSI, government, and education.

8 dedicated industry practices

Certified Consultants

Role-based Microsoft certifications maintained across every practice — architects, functional leads, and engineers.

300+ certified consultants

Global Delivery Model

Onshore, nearshore, and offshore pods on one delivery standard with follow-the-sun coverage.

18 countries · 24/7 coverage

Proven Implementation Framework

Discover → Assess → Design → Build → Deploy → Train → Support → Optimize, with deliverables named up front.

94% of go-lives on committed date

AI-Enabled Consulting

Process mining, Copilot enablement, and agentic automation built into the delivery method, not sold separately.

Up to 45% of routine effort automated

Dedicated Customer Success

A named CSM and executive sponsor per account, with quarterly benefit-realisation reviews.

4.8/5 CSAT · 98% retention

Long-Term Managed Services

Release governance, enhancement backlogs, and SLA-backed support that keeps value compounding.

99.5% SLA · P1 under 30 minutes

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Choose Your Next Step

Whatever Stage You're At, There's a Path Forward

Early exploration, active evaluation, or an urgent resourcing gap — pick the route that matches where you are.

Talk to a Dynamics Expert30 minutes with a certified D365 architect.

Request a ProposalScoped commercials within five business days.

Schedule Discovery WorkshopHalf-day session mapping current state and gaps.

Hire Microsoft ConsultantsNamed CVs from our vetted bench in 72 hours.

Download Company ProfileEntity details, credentials, references.

Download Capability DeckPractices, methodology, case metrics.

Request Staffing SupportRoles, locations, start dates — we respond same day.

Watch Product DemoGuided OpsGrid walkthrough, 12 minutes.

Estimate Project CostIndicative range from your scope inputs.

Ready to Build What's Next?

Whether you need a Dynamics program, specialist talent, or an advisory partner, we can start with a single conversation.

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